Refund policy

My Pet Canvas Refund and Cancellation Policy

Order Cancellation and Refunds:

We accept full refunds only if the order cancellation request is made within 1 hour. Beyond this timeframe, our artists will have already begun working on your artwork, and you will no longer be eligible for a full refund of your order.

If you are unhappy with the artwork you receive and decide not to print it on canvas, you may be eligible for a partial refund. Since artistic work, time, and energy were required to create the various previews and the digital products have already been delivered, a cancellation fee of 30% of the order or a minimum fee of $80, whichever is greater, will be applied. This means you will receive a partial refund of 70% of your order value or less, depending on the minimum fee. This policy does not apply to purchases of digital artwork only.

Once the artwork has been approved and shipped, you will no longer be able to request a refund for your order as it is a custom portrait of your pet. Customers may still request an exchange if the canvas arrives damaged.

You can request a refund within 90 days from the date of the order. After this timeframe, it will no longer be possible to request a refund.

Damaged or Defective Items:

In the unlikely event that your portrait arrives damaged or defective, please contact us immediately at support@mypetcanvas.com, and we'll be happy to resend you the item.

Customer Satisfaction:

Your satisfaction is of utmost importance to us, and we are here to assist you with any questions or concerns you may have. If you have any inquiries about your order or need assistance with anything related to our products or services, please do not hesitate to reach out to our customer support team.

Thank you for choosing My Pet Canvas for your personalized portrait needs. We look forward to creating a unique masterpiece that you will cherish for years to come.

My Pet Canvas
support@mypetcanvas.com